Hotbox Content Return Policy 
Last updated: January 17, 2026

Choose your product carefully as we do not refund or exchange for change of mind, or wrongly selected products. Ensure you double-check the contents of your shopping cart before confirming and paying for your order. Once orders have been paid and confirmed, we are unable to make any changes to your order as it is already in the automated system. Refunds or exchanges are only available for damaged or faulty goods if we cannot replace or repair your item. A copy of your receipt must be returned with your item.

Our Trainz content return policy for Payware Trainz Items Only can be found here

Contact Us  
If you have any questions about this license, you can contact us:
  Email: [email protected]